What is SMI Determination?

How does the SMI Determination process work?

Solari Crisis & Human Services, Inc. is responsible for reviewing all applications for SMI services and making these determinations for the state of Arizona.

  • Request

    A person can request to be evaluated/considered for SMI services. The person must make a request through their healthcare provider or their AHCCCS provider.

  • Evaluation

    When a request is made, the provider will then complete an evaluation and an SMI Assessment Packet for each person.

    The provider must complete an assessment within seven (7) days after the request is made.

  • Send

    The Provider will then send the completed SMI Assessment Packet to Solari. Solari will then review the packet and determine whether the individual is eligible for SMI services by following the State’s guidelines/criteria.

    The provider sends the completed packet to Solari within one (1) business day.

  • Review

    Solari follows the State’s guidelines/criteria to determine SMI eligibility:

    • The person has a qualifying diagnosis (mental illness) as described in the AMPM 320-P SMI Qualifying Diagnosis section; and
    • The person experiences serious functional dysfunction as a result of that diagnosis (the person has trouble with day-to-day activities or interactions). This includes social, occupational and psychological functioning of adults, e.g., how well or how flexible a person is when meeting different day-to-day problems.
    • The person does not currently experience serious functional dysfunction but may be expected to deteriorate to such a level without treatment.
  • Final Decision

    Solari has three (3) days after receiving the packet and all the information they need to review and make a decision (determination) about whether the person is eligible for SMI services. Solari must make a decision based on the information we get from the provider. This means that if information is missing or a packet is not complete Solari may determine that you are not eligible for SMI services (this mostly happens when Solari does not receive records from past providers).

  • You can choose to forfeit your right to a decision

    You can choose to forfeit your right to a decision in three (3) days to give providers more time to send Solari all of the information we need to make the best decision. You have two choices:


    • Pending (or extending) the SMI eligibility determination for 20 days. Solari can still make the decision before the 20 days once we receive all the necessary information.
    • If you agree to it, the SMI eligibility determination process can be extended up to to 30 or 60 (calendar) days for an Extended Evaluation Period (EEP): This is a 30 or 60 day period of abstinence or reduced use of drugs and alcohol in order to help the reviewing psychologist make an informed decision regarding SMI eligibility.

    Solari will send you a letter by mail to let you know what the final decision on your SMI determination is. This letter is called a Notice of Decision. 

    If Solari finds that you are not eligible for SMI services, the letter will tell you why. If you do not get the letter/notice by the end of the time you agreed to (three (3), 20 or 30/60 days), please call Solari at 855-832-2866.

    If your letter says that you DO qualify for SMI services, Solari will notify Arizona Health Care Cost Containment System (AHCCCS), the T/RBHA and your provider.

See a step-by-step timeline of the SMI Determination process.

View timeline

Need help?

We are here to help in this process; please contact us if you have any questions and/or need technical assistance.

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