Frequently Asked Questions for Providers

Applicants must be 17.5 years of age and have serious functional impairment that is directly related to an SMI qualifying diagnosis that substantially interferes or limits their functioning in a family, school, employment, or community environment.

Functional impairment must have existed for most of the past 12 months, or for most of the past six (6) months with an expected continuation of at least an additional six (6) months or they can also be at risk of deterioration – they are not currently functionally impaired but they may deteriorate to such a level if treatment or supports are not provided.

• Provide more than one clinical contact.
• Provide accurate contact information for clinical contacts.
• Clinical contacts ought to be the clinicians who are most familiar with the member’s day-to-day functioning.
• Take note of potential upcoming vacation time for the clinical contact. Provide a backup contact if they are to be out.
• Ensure your voicemail is accepting messages and has a clear greeting identifying that it is your line.
• Return clinical staffing messages within 24 hours maximum. Solari has very limited time to render a decision!
• Indicate the best method to be reached (email/phone).
• Provide your accurate, honest perspective in the evaluation packet.

If you are already receiving services with an AHCCCS provider, you may ask your healthcare provider to submit an application for determination .

If you do not have a current Provider, please contact your assigned AHCCCS Complete Care (ACC) Plan or T/RBHA:

If you are a provider, you may submit applications through this website on the Provider Submission Portal page.

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Notice of Privacy Practices

All services are voluntary. You may choose not to receive services. Or, you can ask your clinical team about being assessed to have the designation removed.

For a full breakdown of these differences, click here.