I started to work with an individual and he reported that he had been trying to speak with his PCP about his Traumatic Brain Injury and felt that he wasn’t being heard. He wanted to find out the details of his TBI and what services he would need, but had no idea where to start or what to ask for.
We discussed different ways to have this discussion with his PCP, but since he had numerous ones previously and nothing had changed, we further discussed his options and he wasn’t aware that he was able to make a PCP change.
He felt this was the next best step for him, so we scheduled a date and time to connect with his insurance. He received new PCP options and contacts to choose from and was reassured that it was okay to change services to best meet his needs. He felt he was able to call his new PCP and schedule an intake.
When I called for our check-in call the following week, he said he had met with the new PCP and was able to get a referral and had an upcoming appointment to a neurologist for the necessary assessments to take next steps for his type of TBI. He was reassured that he was able to call in the future if he needed help with locating resources or organizations following his assessment. In the meantime, he was also connected with Brain Alliance of Arizona for support groups, advocacy and social interactions.