While assisting a Spanish-speaking individual that was recently released from jail on probation and currently living in a transitional living center, he was coming across some barriers. He was working small, side jobs, but wanted something stable and long term.
He’d lost all his IDs which included his Arizona ID, birth certificate, Social Security card and Jail ID. AHCCCS/Nutritional Assistance was then dropped due to pending documentation that was not sent to them and needed to be re-established. He couldn’t understand their letters and when calling he was confused about why it had been dropped.
We talked about services, if needed, on a crisis level such as Community Bridges, Urgent Psychiatric Center, Crisis Line, Warm Line for Behavioral health services, as he was feeling really down while we worked on getting him re-established with AHCCCS, etc. He felt better knowing that these services were available to him when he needed, at any time.
I connected him with Homeless Project ID at the Welcome Center to start working with obtaining his AZ ID, Social Security card, and birth certificate at no cost, due to the loss of his side jobs.
We called AHCCCS on three-way together, spoke with a bilingual individual so that he was aware of the process and what steps he needed to take. We were able to reapply for AHCCCS and Nutrition assistance, but found that his previous application had his name misspelled and corrected the information together.
His ID andSS card are some of the documents needed for approval. AHCCCS had a deadline date for the needed documents, and we were able to call twice before the deadlines to request extensions so that pending AHCCCS/Nutrition assistance would not be dropped this time.
When he finally received his Documents with the help of Homeless Project ID Program, I was able to help him send those to AHCCCS/Nutrition assistance to complete the application and it was approved!