Community Support
Network

Housing & Health Opportunities - H2O

To provide housing-related services and supports to certain Medicaid members experiencing homelessness or at risk of homelessness.

Program Summary

 The Arizona Housing and Health Opportunities (H2O) demonstration is a Medicaid program in Arizona aimed at addressing housing insecurity and improving health outcomes for eligible Medicaid members.

  • Goals of the demonstration are to: 

    • Increase positive health and wellbeing outcomes for target populations 
    • Reduce the cost of care for individuals who are successfully housed 
    • Reduce homelessness and maintain housing stability 

  • Eligible populations may include: 

    • Individuals experiencing homelessness:
      • Z Code for Housing Instability, or
      • Identified through a Homeless Management Information System (HMIS) report 
      • Homeless Verification Letter
    • Individuals with Serious Mental Illness designation:
      • Individual has been designated meeting SMI criteria
    • Individuals with chronic health conditions, or who are currently in a correctional facility with a release date scheduled within 90 days:
      • Diagnosed with a chronic health condition, or
      • Currently in correctional facility with a release date scheduled within 90 days or released from a correctional facility within the last 90 days

  • Eligible Services

    • Outreach and Education Services
    • Transitional Housing – Up to 6 Months
      • Transitional Housing Setting (Enhanced Shelter)
      • Apartment or Rental Unit (Rental Assistance)
    • One-time Transition and Moving Costs
    • Home Accessibility Modifications
    • Housing Pre-Tenancy Services
    • Housing Tenancy Services

Outreach and Education Services

Goal: Engaging and connecting to health home and H2O Services

  • Locating and engaging referred members
  • Connect and reconnnect to Health home and needed services
  • Coordinate care with Health home including verifying homelessness
  • Warm handoff to pre-tenancy or tenancy support services
  • Community Assisting to enroll in mainstream benefits
  • Complete SDOH assessment with Clients

Housing Pre-Tenancy/Tenancy Services

Goal: Support member in getting into Housing and sustaining it

  • Screening and housing assessment
  • Coordinate with member’s behavioral health provider
  • Develop and execute housing plan
  • Housing readiness: applications, documents needed for housing, attending briefings, etc.

Enhanced Shelter Services

Goal: Provide shelter services to eligible members for up to 6 months

  • 24/7 accessible space
  • Complete SDOH assessment on members
  • Develop housing plan within 48 hours of admission
  • Connect member to needed and appropriate services, including substance use treatment
  • Assist in applying for mainstream benefits

H2O Support & Contacts 

Hours of Operation 

Monday – Friday, 8:00 AM – 4:00 PM 

The H2O Support Line team does not operate on Federal holidays, or holidays designated by the Arizona Health Care Cost Containment System (AHCCCS) 

Support for Community Members

Reach out to the Solari Housing and Health Opportunities team to connect about your eligibility determination, referrals to providers, or other questions about the H2O program. 

Looking to appeal a decision about H2O eligibility? 

Support for H2O Providers

Organizations who are currently H2O providers looking for training, collaboration, technical support, or assistance with claims or payments.

Claims and payment support: 

  • Phone: Toll Free 1-855-814-4673 
  • Local: 480-546-7135 

H2O Operations Manual

Current H2O Providers

H2O Provider List

Potential H2O Providers

 The H2O Support Team is currently working to identify and contract with organizations that can provide eligible services to H2O Eligible Members.  

 To learn more about the program and join our mailing list, please reach out to us:

If your organization is ready to apply to provide services as an H2O Provider, please download and complete this application: H2O Provider Application 

Support for H2O System Partners

The H2O support team collaborates with health homes, health plans, and other community-based organizations for the support of members and the H2O system.

Health homes, health plans, and community based organizations actively coordinating with Solari H2O staff may submit requested documentation for members via the H2O Document Submission Portal:

Accessibility

  • Members of the Deaf & Hard of Hearing community are encouraged to use the 7-1-1 relay service in accordance with the FCC in order to reach the H2O Support Line 
  • The H2O Support Line utilizes interpreter services to ensure that our team can connect with all callers regardless of preferred language 

Learn More about H2O

About H2O